From AI automation, consulting and strategy development to implementation and support, our comprehensive services can help your business shine!
about me
Throughout my career, I've come to understand that even the most successful businesses can benefit from external assistance. This realization dawned on me early on as I worked across various industries as a Business Analyst and Consultant. I discovered that my true passion lies in examining the broader perspective of a business, identifying the right individuals for specific tasks, and ensuring they are equipped with all the necessary tools and resources to carry out their roles effectively and efficiently.My experience spans from enhancing business processes for both well-established and newly formed businesses. One of my notable achievements includes implementing strategies that led to an 18% reduction in the volume of calls to customer service. In another instance, I was able to save a significant amount of money for a company by proposing a simple yet effective solution: color-coding wires. This not only improved efficiency but also reduced costs.In addition to these, I've also been involved in training employees on how to make the most of new solutions. This has involved teaching them how to optimize the use of new systems or processes, ensuring they are comfortable with the change and can use it to improve their performance.Something unique about my approach is that I believe in presenting the truth in a manner akin to a stand-up comedy routine. The truths may be hard-hitting, much like the punchlines of jokes, but honesty always takes the spotlight. I'm always open to discussing how I can help your business. Feel free to book a free consultation call with me!
contact me
Process Audit
Does your business need help with evaluating existing processes and procedures? Do you think you need help with process mapping, compliance, efficiency, quality control, performance measurement, resource allocation, training and development, and identifying opportunities for continuous improvement? We can help identify areas for improvement and provide recommendations for enhancing the business's operational effectiveness and performance.
Business Analysis as a Service
Small businesses often struggle to afford full-time business analysis services. However, with our Business Analysis as a service, you now have access to professional expertise at a fraction of the cost. This service offers a tailored approach to meet the specific needs of each business, providing valuable insights and recommendations to enhance their operations. By leveraging the skills of experienced business analysts like me, small businesses can streamline their processes, identify areas for improvement, and make informed decisions to drive growth. This cost-effective solution empowers small businesses to compete with larger enterprises by harnessing the power of data-driven analysis.
Custom AI chatbot implementation
This is a service that involves the development and deployment of chatbot systems powered by artificial intelligence. This solution provides businesses with a tailored chatbot that can interact with customers and provide support or answer inquiries. The process begins with understanding the unique requirements of the business and designing a chatbot that aligns with its brand image and objectives and is trained with customized data . This advanced technology enhances customer experience, improves efficiency, and enables businesses to provide 24/7 support, ultimately leading to increased customer satisfaction and loyalty.
workflow automation
Gleam Advisory’s AI’s Workflow Automation solution uses Autonomous Agents to revolutionize business efficiency. These intelligent agents make decisions, adapt to varying circumstances, and consistently optimize operations. Our agents predictively automate tasks, reducing manual intervention and human error. Whether you’re streamlining administrative processes, enhancing data operations, or elevating customer interactions, our bespoke agents integrate seamlessly into your environment.
Blog
How Technology Can Empower Small Businesses: Unleashing Growth and Efficiency
In today's fast-paced and competitive business landscape, small businesses need every advantage they can get to stay ahead. Technology, particularly AI, has the potential to empower small businesses by unleashing growth and efficiency.By embracing AI technology, SMBs can streamline their operations and automate repetitive tasks. This allows them to focus on more strategic initiatives that drive growth and increase profits. From inventory management to customer service, AI-powered solutions can help SMBs optimize their processes and deliver a better overall experience.However, business owners need to approach technology adoption with caution. While the benefits are undeniable, there are also potential challenges such as cost implications and employee training requirements. It is crucial to carefully evaluate your needs and resources before investing in new technologies.Technology has the potential to be a game-changer for your business. By harnessing the power of AI and seeking expert guidance through technology consulting services, SMBs can unlock growth opportunities and achieve greater efficiency in today's digital age. This is where Gleam Advisory can help. With expertise in IT and AI, I can help you figure out and implement simple solutions that are suitable to your needs and cost-effective at the same time.
Is your business losing employees to trade-offs?
Businesses are often willing to make risky trade-offs. To improve their bottom line, they often compromise employee satisfaction. Such behavior can be harmful to the company’s brand image, particularly at the managerial level. Examples of this include delaying employee invoice payments quarter after quarter, pressuring employees to accept things as they are (read broken chairs, faulty electronics equipment, etc.), micro-management, and emphasizing in team meetings that sales is a 24/7 job! These practices are not just unfair but borderline unethical, at best!I once worked with a project manager who asked one of the employees to apply for sick leave in advance (yes, you've read it right) to ensure business continuity. As expected, this led to the employee leaving the company within a few months. Ironically, one of the values stated on the company’s website was- certainty!Companies with high employee attrition rates, particularly in the service sector, need to avoid such compromises. While these trade-offs can be difficult to identify, efforts must be made to recognize and reduce them. Exit interviews and employee feedback on websites like Glassdoor can be invaluable in identifying these trends. Business units with attrition rates higher than the industry average need to be especially watchful in identifying these compromise trends. It becomes even more important in the current labor market scenario.Do you think your business is making such trade-offs?
Digital price tags-Technology for Business
The other day I was in Canadian Tire to get something. Something caught my eye. All the price tags were digital. Now, the 'Consultant' in me went into conservative (and apparently old-fashioned) mode immediately and I said to my wife, this is so needless. A paper tag serves the same purpose at less than a tenth of the cost! She quickly pointed out, don't you think it would save a lot of time and effort to update these labels with the click of a button?
Digital price tags offer numerous benefits for retailers and consumers alike. Firstly, they eliminate the need for manual price updates, saving retailers time and resources. With a digital price tag system, prices can be changed instantly and remotely, ensuring accurate and up-to-date pricing information at all times. This not only improves operational efficiency but also reduces the risk of pricing errors and customer dissatisfaction. Additionally, digital price tags enable retailers to quickly implement dynamic pricing strategies, allowing them to respond to market conditions and competitor pricing in real-time. (no wonder how Canadian Tire accurately shows the Aisle number of each and every product on their website )
Digital price tags are just one of the examples where technology can help businesses. Every business has a unique need and an equally unique solution is needed. This is where I can help. And remember,I am just a phone call away!
Product & Service go in hand in hand
The other day I was in Canadian Tire to get something. Something caught my eye. All the price tags were digital. Now, the 'Consultant' in me went into conservative (and apparently old-fashioned) mode immediately and I said to my wife, this is so needless. A paper tag serves the same purpose at less than a tenth of the cost! She quickly pointed out, don't you think it would save a lot of time and effort to update these labels with the click of a button?
Digital price tags offer numerous benefits for retailers and consumers alike. Firstly, they eliminate the need for manual price updates, saving retailers time and resources. With a digital price tag system, prices can be changed instantly and remotely, ensuring accurate and up-to-date pricing information at all times. This not only improves operational efficiency but also reduces the risk of pricing errors and customer dissatisfaction. Additionally, digital price tags enable retailers to quickly implement dynamic pricing strategies, allowing them to respond to market conditions and competitor pricing in real-time. (no wonder how Canadian Tire accurately shows the Aisle number of each and every product on their website )
Digital price tags are just one of the examples where technology can help businesses. Every business has a unique need and an equally unique solution is needed. This is where I can help. And remember,I am just a phone call away!